By booking your dog/s in with Pongy Pooches you acknowledge that you have read and agree to the following:

Drop off - Please do not arrive more than 10 minutes prior to your appointment without prior arrangement as this may disturb other grooms in process or the entrance gate may still be locked. We also request you’re not late for your appointment as we may not have enough time to fit your groom in. Please call 0432 917 483 if you know you may be late to discuss.

Pick-up - You will receive a text message once your dogs groom is complete. We ask that dogs are picked up within 45 minutes unless alternative arrangements have been made - After this time late pick-up fees of $10 per 15 minutes or part thereof will apply. We also request you do not turn up early to pick up your dog as this can disturb the grooming process and the groom may not be able to be completed. Incessant barkers must be picked up immediately after their groom. 

Matted/Knotted Coats - Coats with excessive Matts/Knots may incur an extra charge. Your desired groom may not be possible if your dog’s coat is matted or knotted. We will not brush out bad matts/knots as this is distressing for your fur baby and can scare them off future grooms. We'll cut/shave matts & knots out as neatly as possible to give your dog a fresh start.

Difficult to Groom Dogs - If your dog is difficult to groom we may not be able to complete your desired groom, however, we will endeavour to still make your fur baby beautiful. Extra charges may apply for additional grooming time.

Aggressive Dogs - We reserve the right not to groom or complete the groom of dogs exhibiting aggressive behaviour. Charges may still apply.

Fleas - If your dog is found to have fleas a flea rinse will be applied and additional fee's will be charged.

Anal Gland Expression - We do NOT offer anal gland expression, as this should be performed by a licensed veterinarian.

Emergencies - In the event of an emergency, in your absence, you authorise Pongy Pooches to contact the nearest Veterinarian and authorise the Vet to treat the pet as necessary at your expense.

Pre-existing conditions - It is your responsibility as a pet owner to inform the groomer of any known pre-existing conditions.

Payment - Payment is to be made at the time of pick-up. Payment can be cash or credit card.

Pongy Pooches dog grooming will always do their best to protect the health, wellbeing and safety of your dog whilst on premises. You acknowledge that accidents can and do happen and you hereby absolve Pongy Pooches and its groomer(s) & Trainees from any and all responsibility involving, injury, escape, damage or disease during and after their grooming appointment.